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Home / Support

Search by Product Code

Use this search page to access the documentation and software of the complete CAEN RFID production, including the out of stock modules.
Enter your product name and click SEARCH
(ex. A528) SEARCH
Manuals and Documents
All Technical and Commercial Documentation on our products is available here.

Software and Firmware
All Software and Firmware for our products is available here.


A list of Frequently Asked Questions is available here. We strongly recommend to look at these FAQs before contacting our support team.

myCustomerHistory Area
In myCustomerHistory Area you can find information about your purchased products:
- products list
- products types
- warranty expiration date
- production and maintenance test data
- products revisions
How to access your Customer History Area.

Returns and Repairs
For product return and repair, please access your Customer History Area, search for the product to be repaired in your purchased products list and click on RMA, complete the RMA form and wait for the shipment authorization and the RMA number.
If you purchased one of our products from a reseller, please contact him for repair.
For any further information please contact CAEN RFID services at

General Conditions
CAEN RFID's team offers technical support to its Customers:

By E-Mail:
For any technical question (hardware, software) about CAEN RFID products, an e-mail address is available to our Customers. The relevant CAEN RFID expert will provide an answer via e-mail.

E-mail for technical support:

By Phone:
Phone number: +39.0584.388.398
This service is available during normal CAEN RFID business hours:
(from Monday to Friday 9:00-17.30)
Please register here to access your myCAENRFID Area.
If you are already registered please log in here.
CAEN RFID S.r.l. - PI 02032050466 | REA: LU 191067 | C.I.V.: 150.000 €
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